Meet Shelley Puentes

Shelley is a marketing expert. She has been living in Mountain House with her family—establishing roots since 2004. Shelley is always looking to make connections and establish friendships with others in her community. A California girl, Shelley grew up in Alameda. She had her eye on real estate as her grandmother flipped homes. She earned her B.A. in Liberal Studies and Mass Communications at California State University, Hayward and went into finance, spending 6 years as a mortgage broker.

People say Shelley is an insightful Realtor®. She specializes in listings, though she does help her clients in the homebuying process and takes on buyers on request. She has a SOBO program, “Sell One Buy One” that she offers or can wait on her clients timing if they haven’t found the right home. Shelley has narrowed her focus down to San Joaquin County—mostly in Mountain House, Tracy, and Tracy Hills; and Alameda and Contra Costa Counties, focusing on the North Vasco area of Livermore. She is the Realtor® who helps clients sell and downsize, buy their last home or move into a rental or senior living community.

Shelley has the SRES® certification with seniors being her niche clientele. She loves being able to help clients consider what their next steps can be in listing a home that has been their family gathering place but may not be manageable with having two stories. Shelley aids clients by suggesting options for downsizing and finding their way through what can be some hard decisions to make.

They may be looking at their final home purchase or moving to a retirement community. Shelley is knowledgeable about ADA compliant new home builders, finding single story homes and holding the hands of her client when needed—whether it’s mom and dad or their kids dealing with the sale as an executor of the estate. Clients have turned to Shelley for her experience in probate and trust sales along with connections with liquidators and Mother Packers. And sometimes, Shelley will meet with the clients for a cup of coffee at the office—or the home—if they need advice over the multiple issues that may come up or for Docusigning.

Known in her Mountain House community for her energy, honesty, interpersonal skills and commitment to customer service, Shelley has considerable knowledge of the homebuying process. This is enhanced by 4 years as a profitable mortgage broker, along with finance manager experience in consumer loans, and underwriting experience. Her multifaceted expertise is what makes her such a force for her clients. She understands loans—for both her buyers and sellers—even their buyers, This is a win-win, benefitting all involved.

Shelley has a well-defined marketing action plan which she can detail for you if you’d like to set an appointment, but some of the key points that she offers is to help you determine how much your home would sell for—knowing about intelligent pricing timing, and how long it may take. She provides great advice on photos, and how they will enhance your sale by showing buyers’ potential—seeing themselves living in your home.

Shelley uses a professional photographer and provides 360 virtual tours, virtual staging if needed which provides the ability to digitally erase clutter for a clean model-home look, soft staging for occupied homes and voiceovers. She also has a professional copywriter to highlight the unique features of your home, social media manager and transaction coordinator. All of this goes into the marketing to make your home look and sound like a masterpiece. See what Shelley does for her clients.

Her career started in 1998 as a finance manager for Corporate Motors, coordinating financing of various commercial auto loans for individuals and company fleets. Shelley established insurance programs, handled documentation, and gained insight into industry compliances. Her aptitude with consumer math led to several roles as a mortgage broker and as a retail loan officer for Washington Mutual.

Shelley continued her education, attending the Mortgage Planning Institute with certified knowledge of real estate, economics, and mortgage fiscal literacy. She is a member of the National Association of Realtors and formerly served as board member and then secretary of the Women’s Council of Realtors. As a Loan Officer, Shelley was also certified with the Nehemiah Corporation of America, an organization promoting homeownership and economic development for underserved populations and communities.

Family is especially important to Shelley and she is happily married with two beautiful children. A longtime member of Southwinds Church, Shelley serves in multiple volunteer roles and as a 3rd grade Sunday school teacher. Through volunteerism and community involvement, she has created and managed several highly successful annual Mountain House community events. These include the Annual Mountain House Great Egg Hunt and the Annual arrival of Santa and Mrs. Claus, collectively attracting more than 2,000 participants each year.

See what Shelley’s clients have to say about her services.

Affiliations include:
• National Association of REALTORS®
• California Association of REALTORS®
• Central Valley Association of REALTORS®
• MetroList MLS (San Joaquin County/Central Valley), Bay East MLS (Alameda and Contra Costa Counties).

Realtor® certifications include:
• Certification from National Association of Realtors: The Seniors Real Estate Specialist® (SRES®)
• Certification from National Association of Realtors: Real Estate Negotiation Expert (RENE)
• Certification from National Association of Realtors: Pricing Strategy Advisor (PSA)

Future Realtor® certifications to include:
• e-PRO®

Education:
• California State University, Hayward, B.A. in Liberal Studies and Mass Communications
• Real estate sales and negotiation training as a listing agent by the Mike Ferry Organization 2015-2020

Call Shelley today to set up an appointment to talk about your Real Estate needs!

Testimonials